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	<TITLE>POP's GCAC</TITLE>
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		<TR VALIGN=TOP>
			<TD ROWSPAN=2 WIDTH=134>
				<P><IMG SRC="./imagens/cepromat.png" NAME="G1: cepromat" WIDTH=128 HEIGHT=103 BORDER=0></P>
			</TD>
			<TD COLSPAN=3 WIDTH=411>
				<P ALIGN=CENTER STYLE="margin-bottom: 0cm"><FONT SIZE=4><B>PROCEDIMENTO
				OPERACIONAL PADR&Atilde;O</B></FONT></P>
				<P ALIGN=CENTER STYLE="margin-bottom: 0cm"><FONT SIZE=4><B>RECLAMA&Ccedil;&Atilde;O
				DE CIRCUITO</B></FONT></P>
			</TD>
		<TR VALIGN=TOP>
			<TD WIDTH=140>
				<H2 CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt">C&Oacute;DIGO</FONT></H2>
				<P STYLE="margin-top: 0.1cm; background: transparent"><FONT SIZE=1 STYLE="font-size: 8pt">UGSAC/POP/0055</FONT></P>
			</TD>
			<TD WIDTH=140>
				<P CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt"><B>DATA DE EFETIVA&Ccedil;&Atilde;O</B></FONT></P>
				<P CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent; font-weight: medium">
				<FONT SIZE=1 STYLE="font-size: 8pt">22/08/2005</FONT></P>
				<P STYLE="margin-top: 0.1cm; background: transparent"><BR>
				</P>
			</TD>
			<TD WIDTH=111>
				<H2 CLASS="western" STYLE="margin-top: 0.1cm; margin-bottom: 0.1cm; background: transparent">
				<FONT SIZE=1 STYLE="font-size: 8pt">FOLHA</FONT></H2>
				<P CLASS="western" ALIGN=CENTER STYLE="margin-top: 0.1cm; background: transparent">
				<SDFIELD TYPE=PAGE SUBTYPE=RANDOM FORMAT=PAGE></SDFIELD><FONT SIZE=1 STYLE="font-size: 8pt">/<SDFIELD TYPE=DOCSTAT SUBTYPE=PAGE FORMAT=PAGE>2</SDFIELD></FONT></P>
			</TD>
		</TR>
	</TABLE>
	<P STYLE="margin-bottom: 0cm"><BR>
	</P>
</DIV>
<TABLE WIDTH=100% BORDER=1 BORDERCOLOR="#000000" CELLPADDING=5 CELLSPACING=0>
	<COL WIDTH=86>
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	<TR>
		<TD COLSPAN=2 WIDTH=552 VALIGN=TOP>
			<P CLASS="western" STYLE="margin-bottom: 0cm; font-weight: medium">
			<FONT SIZE=4>RESULTADO ESPERADO </FONT>
			</P>
			<UL>
				<LI><P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-weight: medium">
				<FONT SIZE=3><SPAN STYLE="background: transparent">Reestabelecimento
				da comunica&ccedil;&atilde;o entre o CEPROMAT e o
				Usu&aacute;rio/Cliente.</SPAN></FONT></P>
				<P CLASS="western" ALIGN=JUSTIFY STYLE="font-weight: medium"></P>
			</UL>
		</TD>
	</TR>
	<TR>
		<TD COLSPAN=2 WIDTH=552 VALIGN=TOP>
			<P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=4>INSTRUMENTOS
			NECESS&Aacute;RIOS</FONT></P>
			<UL>
				<LI><P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=3>Acesso
				ao TSO do ZOS;</FONT></P>
				<LI><P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=3>Tabela
				de atualizada de circuitos;</FONT></P>
			</UL>
			<UL>
				<LI><P ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-weight: medium">
				<FONT SIZE=3>Linha telef&ocirc;nica sem restri&ccedil;&otilde;es
				para liga&ccedil;&otilde;es 0800.</FONT></P>
				<P ALIGN=JUSTIFY STYLE="font-weight: medium"></P>
			</UL>
		</TD>
	</TR>
	<TR>
		<TD COLSPAN=2 WIDTH=552 VALIGN=TOP>
			<P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=4>DIRETRIZES</FONT></P>
			<UL>
				<LI><P STYLE="margin-bottom: 0cm; font-weight: medium"><FONT SIZE=3>Providenciar
				a solicita&ccedil;&atilde;o de reestabecimento e registrar as
				ocorr&ecirc;ncias de indisponibilidade de  acesso &agrave;s
				aplica&ccedil;&otilde;es corporativas do Governo do Estado de
				Mato Grosso,  atrav&eacute;s de  link's das  prestadoras de
				servi&ccedil;os de telecomunica&ccedil;&otilde;<SPAN LANG="pt-BR">es.</SPAN>
				</FONT>
				</P>
				<P STYLE="font-weight: medium"></P>
			</UL>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="margin-bottom: 0cm; font-weight: medium">
			<FONT SIZE=3>PASSOS</FONT></P>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><BR>
			</P>
		</TD>
		<TD WIDTH=456>
			<H4 CLASS="western" STYLE="font-weight: medium"><FONT SIZE=3>PROCEDIMENTOS</FONT></H4>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT FACE="Times New Roman, serif"><FONT SIZE=3>1</FONT></FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
			<FONT FACE="Times New Roman, serif"><FONT SIZE=3>Caso n&atilde;o
			seja poss&iacute;vel ativar linha ou controladora, e ap&oacute;s
			verificar que a impossibilidade n&atilde;o &eacute; resultado de
			falhas  no equipamento do CEPROMAT/DETRAN, reclamar para a
			operadora respons&aacute;vel pela presta&ccedil;&atilde;o do
			servi&ccedil;o (  Embratel  ou Brasil Telecom ).</FONT></FONT></P>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium">
			<BR>
			</P>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT FACE="Times New Roman, serif"><FONT SIZE=3>2</FONT></FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
			<FONT FACE="Times New Roman, serif"><FONT SIZE=3>Consultar na
			tabela a designa&ccedil;&atilde;o do circuito e  informar a 
			operadora ( Embratel Telefone 0800-901121 ou Brasil Telecom
			0800-6471267).</FONT></FONT></P>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium">
			<BR>
			</P>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT FACE="Times New Roman, serif"><FONT SIZE=3>3</FONT></FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
			<FONT FACE="Times New Roman, serif"><FONT SIZE=3>Registrar no
			aplicativo Central de Atendimento no Lotus Notes ocorr&ecirc;ncia
			de prestador ( dados sobre o &oacute;rg&atilde;o, cidade,
			solicitante, setor, telefone, c&oacute;digo da linha, n&uacute;mero
			do protocolo e nome do atendente da prestadora de servi&ccedil;os
			de telecomunica&ccedil;&atilde;o).</FONT></FONT></P>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium">
			<BR>
			</P>
		</TD>
	</TR>
	<TR VALIGN=TOP>
		<TD WIDTH=86>
			<P CLASS="western" ALIGN=CENTER STYLE="font-weight: medium"><FONT FACE="Times New Roman, serif"><FONT SIZE=3>4</FONT></FONT></P>
		</TD>
		<TD WIDTH=456>
			<P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium">
			<FONT FACE="Times New Roman, serif"><FONT SIZE=3>Acompanhar no
			&lt;<B>TSOZOS&gt; </B>o reestabelecimento da comunica&ccedil;&atilde;o
			atrav&eacute;s do circuito reclamado.<B>Figura 1:</B></FONT></FONT></P>
			
      <P CLASS="western" ALIGN=center STYLE="font-style: normal"><img SRC="./imagens/TSOZOS.png" name="figura2" align=middle width=306 height=257 border=0></P>
      <P CLASS="western" ALIGN=center STYLE="font-style: normal"><font size=3><b>Figura 
        1 &ndash; TSO DO ZOS</b></font><BR>
      </P>
		</TD>
	</TR>
</TABLE>
<TABLE WIDTH=100% BORDER=1 BORDERCOLOR="#000000" CELLPADDING=4 CELLSPACING=0 STYLE="page-break-before: always">
  <COL WIDTH=43*>
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  <TBODY>
    <TR VALIGN=TOP> 
      <TD WIDTH=17%> <P CLASS="western" ALIGN=CENTER STYLE="font-style: normal; font-weight: medium"> 
          <FONT SIZE=3>5</FONT></P></TD>
      <TD WIDTH=83%> <P CLASS="western" ALIGN=JUSTIFY STYLE="margin-bottom: 0cm; font-style: normal; font-weight: medium"> 
          <FONT SIZE=3>Se for constatado que a indisponibilidade &eacute; por 
          falha no equipamento do CEPROMAT, encaminhar a solicita&ccedil;&atilde;o 
          ( ocorr&ecirc;ncia ) para atendimento da GATE. Caso a falha, for no 
          equipamento do DETRAN, informar ao cliente o telefone para atendimento 
          na assist&ecirc;ncia t&eacute;cnica do mesmo ( 615-4711 ou 615-4750).</FONT></P>
        <P CLASS="western" ALIGN=JUSTIFY STYLE="font-style: normal; font-weight: medium"> 
          <BR>
        </P></TD>
    </TR>
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<P CLASS="western" STYLE="margin-bottom: 0cm"><BR>
</P>
<DIV TYPE=FOOTER>
	<TABLE WIDTH=100% BORDER=1 BORDERCOLOR="#000000" CELLPADDING=5 CELLSPACING=0>
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		<TR VALIGN=TOP>
			<TD WIDTH=46>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">REV
				 N&ordm;</FONT></P>
				<P ALIGN=CENTER><BR>
				</P>
			</TD>
			<TD COLSPAN=2 WIDTH=94>
				<P><FONT SIZE=1 STYLE="font-size: 8pt">DATA DA REV.</FONT></P>
			</TD>
			<TD COLSPAN=3 WIDTH=396>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">MOTIVO
				DA REVIS&Atilde;O</FONT></P>
				<P><BR>
				</P>
			</TD>
		</TR>
		<TR>
			<TD COLSPAN=6 WIDTH=556 VALIGN=TOP>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">PALAVRAS
				CHAVE :</FONT></P>
				<P> 
				</P>
			</TD>
		</TR>
		<TR VALIGN=TOP>
			<TD COLSPAN=4 WIDTH=273>
				<P ALIGN=LEFT STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt"><B>ELABORADO
				POR: </B><SPAN STYLE="font-weight: medium">UGSAC/GCAC</SPAN></FONT></P>
				<P ALIGN=CENTER><BR>
				</P>
			</TD>
			<TD COLSPAN=2 WIDTH=273>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">APROVADO
				POR DTEC</FONT></P>
				<P>                                                         <FONT SIZE=1 STYLE="font-size: 8pt">EM:
				   22 /08 /2005              </FONT>
				</P>
			</TD>
		</TR>
		<TR VALIGN=TOP>
			<TD COLSPAN=2 WIDTH=128>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">NOME</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P STYLE="font-weight: medium"><FONT SIZE=1 STYLE="font-size: 8pt">Suelene
				Montenegro</FONT></P>
			</TD>
			<TD COLSPAN=2 WIDTH=134>
				<P><FONT SIZE=1 STYLE="font-size: 8pt">RUBRICA</FONT></P>
			</TD>
			<TD WIDTH=134>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">NOME</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P STYLE="font-weight: medium"><FONT SIZE=1 STYLE="font-size: 8pt">Rog&eacute;rio
				Belmiro</FONT></P>
			</TD>
			<TD WIDTH=129>
				<P STYLE="margin-bottom: 0cm"><FONT SIZE=1 STYLE="font-size: 8pt">RUBRICA</FONT></P>
				<P STYLE="margin-bottom: 0cm"><BR>
				</P>
				<P><BR>
				</P>
			</TD>
		</TR>
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